Your Partner in Patient Experience Management


About the Company

A survey by Beryl Institute in April 2011 revealed three top healthcare executive concerns namely: patient safety, quality and cost, and patient experience. Patient experience scores are tied to reimbursement as of October 2012.


Beryl's Mr. Spiegelman summarized the challenge: "[Healthcare executives] have to stop worrying so much about proving short-term ROI. Instead, they need to trust that it leads to better clinical outcomes, higher patient retention, higher HCAHPS scores, fewer readmissions, and better overall profitability."


This is why, at PI Health Care Consulting, we focus on improving patient experience. 

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Mission Statement

To help healthcare industry achieve best practice performance of patient care through provision of “wow” patient experience

Vision Statement

To shape the future by spreading and sharing best practices to improve patient experience

Values

Courtesy and Respect: We aim to provide this basic human need. After all, everyone wants to be treated with respect and courtesy.


Listen: We will listen to understand and engage people.


Team Focused: We will continuously cherish and act on contributions from team members.


Learning: We will facilitate organizational learning.


Socially Conscious: We will assist organizations fulfill community responsibility by giving back through shared learnings.


Innovation: We will assist with creative strategic development to continuously improve and sustain excellent service performance.

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Explore Our Services